Chapter 3: The recent trends and development about operating rooms division in hotels

1. Diversity of Workforce
  - More women involve in hotel industry


2. Increase in use of technology
  - Reservations are being made by individuals via the internet

3. Continued quest for increases in productivity
  - Managers are seeking different ways to increase productivity and to measure productivity by sales per employee.

4. Increasing use of revenue management
  - To increase profit by effective pricing of room inventory

5. Greening of hotels and guest rooms
  - Such as using environmentally friendly products and recycling

6. Security
  - Hotels are trying to improve guest security

7. Diversity of the guest

8. Compliance of the ADA (American of Disabilities Act)
  - All hotels must have new constructions that are designed for disablilties

9. Use of websites
  - Hotels are trying to persuade guests to book rooms via the company website instead of other internet site

10. In-room technology
  - Hotels keep upgrading in-room technology