In the 21st century, the hospitality industry is drastically changing now more so than ever. Demand for hospitality is increasing as people travel freely around the world. Therefore the hospitality industry need to find ways to learn and improve their management approaches to better understand what needs to be provided for guest satisfaction. Globalization is taking over the world as the last two decades technology has made it easier for people to travel the world, communicate efficiently, and do business internationally.
Technology
One of the top trends in the industry is technology. Recently, one of the top leading brands in the world has decided to invest in new technology for the hotel industry – Apple. It has been released that in the near future, guests can unlock their hotel door rooms with just their smartphone. This means that technology will be an even bigger impact and taking over the hospitality industry.
Source: http://stayntouch.com/apples-officially-embracing-hotel-apps/
Being environmentally friendly
Another popular trend with consumers is being environmentally friendly. Many hotels are now "going green" and supporting sustainability to appeal to the eco-conscious consumer. They are doing this by making environment improvements to its structure to minimize its impact on the environment and following the practices of green living in order to be certified "green" by an independent third-party.
The Park Hyderabad in Hyderabad, India is just one of many examples of hotels promoting eco-friendliness. The Hyderabad has a stunning exterior that maximizes natural sunlight to reduce electricity consumption. In addition to that, there is a culture of green transportation, as the hotel promotes bicycling and electric cars.
Another example of this is the Six Senses Hotel in Con Dao, Vietnam.
Building materials from sustainable resources were used, and combined with a design of the building that maximizes air flow, the hotel is conserving energy by reducing the need of turning on the air conditioning. Staff is also very involved in social responsibility by committing to reduce carbon footprint.
Source: http://mashable.com/2013/04/21/eco-friendly-hotels/
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